• My account
  • Do I need to set up an account to place an order?
    No, you can place an order without registration. But we highly recommend that you register to take advantage of our offers and promotions that are exclusive to registered members.
  • How do I create an account?
    Click Sign up and you will be sent to a different page to create an account. Fill out the form completely and click CREATE ACCOUNT when completed. A confirmation email will be sent to activate your new account.
  • How do I reset my password?
    1. Click Log in to access the account page;
    2. Click on the FORGOT PASSWORD? link.
    3. Enter the email associated with your account and you will be sent a password reset link.
  • How do I change my address or add an additional address?
    Log into your account.
    In the menu on the right side of your screen, click on MY ADDRESSES to change your current address or add a new address.
  • Orders & Payments
  • Do you provide order tracking information?
    Once you’ve placed your order, you will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘spam’ or ‘junk’ folder and it should be there.
  • Can I make changes to my order?
    As soon we receive your order we start processing it. If the order has been submitted and we have started working on it then it can’t be changed or canceled.
  • Can I cancel my order?
    As soon we receive your order we start processing it. If the order has been submitted and we have started working on it then it can’t be changed or canceled.
  • Can I change the address that my order is shipped?
    No, we only ship to the customer's address once your order is placed and processed.
  • How can I track my order status?
    Once your order has been shipped, we will notify you by email of the shipment status. This email will also provide you with tracking information and the ability to access the status of your order.
  • Do I get an order confirmation?
    Yes. Once you’ve placed your order, an order confirmation message, which will contain your order details, will be emailed to you. If an email does not appear to have been received, please check your spam folder.
  • What payment methods do you accept?
    We accept PayPal, Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express.
  • Is it safe to use my credit or debit card?
    The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. Any information you transmit on our website is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).
  • Do I have to pay sales tax?
    We're required to collect sales tax applicable in certain states based on state and local tax rules. No taxes will be charged to orders shipping to anywhere outside of USA.
  • Do I have to pay customs?
    We are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.
  • What if I entered the wrong shipping address for my order?
    If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.
  • My tracking says “no information available at the moment”.
    For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
  • Shipping & Delivery
  • Can I pick up my online order at the store?
    Sorry! Due to items being fulfilled in multiple warehouses, we cannot accept in-store pickups.
  • What if my package is refused or not delivered?
    Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the reimbursement.
  • How much is the shipping?
    The shipping rates vary by your location and the size of your order. The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order.
  • How long is the shipping?
    The shipping timing varies with your delivery destination. Please refer to our Delivery information for further information on shipping time.
  • How long does it take you to process an order before it is dispatched?
    We begin processing your order immediately after it has been placed, however, we ask for 3-5 business days for us to prepare and ship your item.
  • Do you ship internationally?
    Yes, we do ship everywhere.
  • What delivery options do you have?
    We use USPS, DHL and FedEx.
  • Why do I receive part of my order?
    We ship from different warehouses using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
  • Do you offer free shipping?
    Yes. We offer free shipping for all orders over $99.
  • Can I get my order expedited?
    Yes. We offer expedited shipping which can be selected at checkout. Please choose the one fit for you during checkout.
  • What if my parcel doesn’t arrive?
    We ask if you could patiently wait up to 5 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.
  • Can you ship to a PO box?
    Sorry, we can't ship to a PO box.
  • Why is my order divided into two orders or more?
    We ship from different warehouses using different carriers.
  • Returns & Refunds
  • How can I initiate a return?
    Returning your unwanted items is simple and easy! Firstly, please refer to the Return Policy to ensure that your return meets the criteria stated. Then contact our support team immediately and they will guide you how to return an item.
  • What if I received a wrong item?
    In the unlikely event you have received the wrong item, please contact our support team immediately and they will guide you how to return an item.
  • What if I received a faulty or damaged item?
    Please contact our support team (support@acobot.ai) immediately and they will guide you how to return the faulty or damaged item and get the correct one.
  • Can I exchange an item?
    Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.
  • How long will my exchange take?
    If you’re exchanging your items for something else, those replacements should arrive 4-7 business days after we receive them.
  • How can I check the status of my return?
    You can log in to access our Returns page and enter your order number and email address. You will see your active returns, and you should be able to click into each item to view its progress.
  • What is the usual turnaround time for returns?
    If you are shipping it back to us using our prepaid return label the usual turnaround time is 1 - 2 weeks from the day you give the package to FedEx or USPS until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you.
  • When will I get my refund?
    You will be notified via the email address associated with your order within 24 business hours of your return's arrival at our Online Division. It can take up to 7-10 working days to fully process your return and reimbursement. Refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account. Please note that refunds may take up more days to process due to varying processing times between payment providers.
  • What is your refund policy?
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
  • Products
  • Where are your products made?
    Our products are manufactured in different countries/areas. Please check the place of production in each product description.
  • Discounts, Rewards & Gift Cards
  • What are the benefits of your Rewards Program?
    Our rewards program offers you extra perks and exclusive services when shopping with us. In addition, you earn points that accumulate for redeeming reward coupons.
  • How do I join the Reward Program?
    Joining is free and easy! All you need to do is create an account with us. Then, you will be able to access the Rewards Program on the website.
  • How do I earn points?
    There are various ways to earn points! You can earn points by signing up, making a purchase, or following and liking on social media with us!
  • How do I use my points?
    You can use your points to redeem reward coupons on our website, which can be used on your future order.
  • Do the reward points expire?
    The Reward points will expire within 24 months. We will notify you through email 10 days before your points expire so you know to keep them alive!
  • Will my gift card expire?
    Yes. You need to use the gift card before its expiration date.
  • How can I redeem my Gift Card?
    Gift cards may be used at our retail stores.
  • Do you offer discounts and promotion?
    Yes, from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.
  • How can I get information about upcoming sales and special offers?
    The best and easiest way is to subscribe to our newsletter and follow us on social media, where we post all the information beforehand!
  • General Information
  • How can I contact you?
    You can contact us at support@acobot.ai any time.
  • Where are you located?
    Our address: 19C Trolley Square, Wilmington 19806, Delaware.